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Santa Grotto Toys
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About Us
Toys to You are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@toys-to-you.co.uk.

Our Contact details:
Toys to You
Nappers Cottage
East Sussex
TN20 6DD
United Kingdom
The Toy Phone: 07512 204982
Email: sales [at] toys-to-you [dot] co [dot] uk

Toys to You Ltd. Registered in England and Wales: 4862369.
Registered Office: 2 Cambridge Gardens, Hastings, East Sussex, TN34 1EH

From September to October we experience very high demand for our grotto toys and our stock levels can change many times in one day and we can't always update our site to show these changes. We therefore advise you that, sometimes, toys you order may already be out of stock. When this happens, however, we will always contact you to offer you alternatives. If we can't get a hold of you we reserve the right to replace your selected toy with a suitable alternative of the same value or higher.

As well as online purchasing, we accept orders on the toy phone 07512 204982 and by post at the address below.

Either enter your credit card details online using our secure servers via Paypal, or call us on 07512 204982 to pay by credit card.

You can now pay using you PayPal account. This means you don't have to input your credit card details into our secure services and you can pay via your bank account if you have this set up with Paypal.

To order by post simply add items to your shopping basket but do not checkout. Instead print out the page and post to us together with your cheque. Or you can simply list the name and colour of the products you would like to purchase, and include a cheque made payable to 'Toys to You Ltd', not forgetting to add the appropriate postage and packaging fee (see below). Send the above, along with your name, address, phone number and e-mail address where applicable to the following address;

Toys to You Ltd, Nappers Cottage, South Street, Mayfield, East Sussex, TN20 6DD

The Smart Toy Phone
Call us on 07512 204982 quoting the name and colour of the products you would like to puchase. You will be asked for your credit card details, name address and phone number. Or you can be invoiced for your order or pay by cheque having ordered over the phone.

Errors and Omissions
If there has been a pricing error anywhere on this website Toys to You Ltd reserves the right to contact the customer for the monetary difference.

Trade Descriptions Act
Every care has been taken to ensure that all descriptions and photography are accurate but slight variations in size, design or colour may occur, particularly as many of our products are handmade. All sizes are approximate.
Shipping And Handling
Due to increases in shipping costs enforced by our courier we are really sorry but we now have to charge per 200 toys ordered. Shipping up to 400 toys to mainland UK costs £4.50, up to 600 costs £5.50, 800 £6.50, 1000 £7.50 1200 £8.50 and 1200 and above will cost £10.00.

Depending on the size of your order your toys for your christmas santa grotto will be shipped to you either via Royal Mail or by courier.

Delivery Schedule
We process your order right away.

We take note of the date of your Christmas event or the date that your Santa grotto starts and we ensure that your toys are delivered to you in time for your event or grotto start.

We endeavour to keep you up to date with the status of your santa grotto toy order and you will be sent update emails throughout the process from the time you placed your order for toys for your christmas grotto through to delivery confirmation and all the steps in between.
Credit Card Security
Toys to You uses WorldPay, a well known and respected company to provide a secure environment for your transaction.
For your own security please note that we do not take monies from your credit card until we know the items are in stock.
If you are concerned about entering your credit card details online, please take a moment to read the security statement below.

Security is probably one of the most significant concerns for both the consumer and the retailer during an on-line transaction. In reality an on-line transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax. Information transmitted on-line is encrypted using complicated logarithm combinations, unlike these other methods that use standard medium coding. The WorldPay Select payment gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the retailers and their shoppers.

All communication between the shopper and WorldPay is encrypted to the maximum strength supported by the shopper's browser using TLS or SSL (security). Our public Web servers are certified by Thawte, a public Certificate Authority, ensuring that shoppers and retailers alike can have
confidence that nobody can impersonate WorldPay to obtain confidential information.

All communication between the retailer and WorldPay, including the details of the purchase, are encapsulated using our own encrypted and digitally-signed protocol; this uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banks themselves. We ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code, using current best practice at all times.

The cardholder is further protected:
Card issuers protect cardholders from fraudulent use of their card in a "card not present" environment, such as over the Internet or telephone. As the shopper did not sign for the goods they have the absolute right to demand a chargeback if those goods did not arrive or the card was used fraudulently.

Toys to You now also used Paypal, a well known and respected company to provide a secure environment for your transaction.
If you are concerned about entering your credit card details online, please use Paypal where your payment is made through the Paypal website where you don't have to input your credit card details again. Using Paypal can also mean you can make payments directly from your bank account if you have set up bank payments with Paypal.
Paypal is a worldwide secure payment option.
We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.

Out of Stock
In the unlikely event that an item is out of stock, to avoid your disappointment we will offer you a replacement item by email or telephone to avoid your disappointment. Or we will give you to opportunity to choose something else. If we cannot reach you via email or telephone we will go ahead and choose a replacement item for you. If we replace an item for you it will be of the same value and a similar item. We take great care when choosing replacement items. The replacement item will be of the same value

All our toys comply with EC Toy Safety regulations and, where appropriate, carry the CE mark. Some items are not recommended for children under 3 as they contain small parts but many would be very suitable for a bright 2 year old.
Wherever possible we give age recommendations but please use them as a guide, not in place of your own judgement. Do phone us if you have any questions.

Premium Santa Grotto Toys
We offer a full money back guarantee if you do not increase your profits with our signature system.
To qualify and receive your money back in full you must be able to prove to us that you implemented every step of our 5 Step Signature System fully and completely.
Failure to follow every step of the system will make your money back guarantee null and void.
We reserve the right not to refund in full any persons who did not follow the every step of the signature system to the letter.
Reaching Us
If you need to reach us, please email us on sales [at] toys-to-you [dot] co [dot] uk.

Aalternatively, you can call us on the toy phone on 07512 204982.

As we are a very small family company sometimes there's no-one available to take your call so PLEASE leave us a voicemail message and we'll get back to you as soon as possible.

Or you can write to us at

Toys to You Ltd
Nappers Cottage
South Street
East Sussex
TN20 6DD
Privacy Policy
Toys to You do not disclose buyers' information to third parties.

Toys to You do not sell or pass your details on to any third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

PRIVACY POLICY for www.toys-to-you.co.uk
At Toys to You we are committed to safeguarding and preserving the privacy of our visitors. This Website Privacy Policy has been provided by the legal resource www.diylegals.co.uk and reviewed and approved by their solicitors.
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.
We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect
In running and maintaining our website we may collect and process the following data about you:
i. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
ii. Information provided voluntarily by you. For example, when you register for information or make a purchase.
iii. Information that you provide when you communicate with us by any means.

Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer fin order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
i. To provide information to you that you request from us relating to our products or services.
ii. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
iii. To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.
Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
i. In the event that we sell any or all of our business to the buyer.
ii. Where we are legally required by law to disclose your personal information.
iii. To further fraud protection and reduce the risk of fraud.

Third Party Links
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at sales at toys-to-you.co.uk
Returns Policy
If you have a product which requires to be returned to us please complete the cut-off section on the letter you received with you toys and mail it to us with the toy to be returned to:

Toys to You Ltd Nappers Cottage South Street Mayfield East Sussex TN20 6DD

We will issue any refunds as soon as we receive the product from you.
Remittance Terms
We offer 30 days terms on all invoices from the date on the invoice.
However, if your invoice is not paid within this time frame we reserve the right to charge a 5% late fee.
This late fee will be calculated at 5% per week your invoice is overdue.

You can either pay by cheque (send to the address at the top of this invoice), credit card (give us a call on 07512 204982) or by BACS.

To pay by BACs please use the details below:

HSBC plc
Account Number: 92029839
Sort Code: 40-23-18

We are a small business and really appreciate early payment where you can. Thank you.

christmas santa grotto toys, books, gifts and presents for fundraising with free gift wrapping. We also stock wooden children's toys, fairtrade toys, ethical toys, eco toys for babies, toddlers and preschool children. All our children's toys, baby toys and toddler toys are age appropriate and ethically traded, sourced or made. Toys for 1 year olds, toys for 2 year olds, toys for 3 year olds, toys for 4 year olds including santa grotto toys, books, gifts and presents.

2007 Toys to You Ltd. All Rights Reserved Worldwide

Toys to You Ltd registered in England & Wales 4862369